If the goods you receive are faulty we will replace the goods or in the case of a reaction to a Healing Lands products then we will provide a full refund. Please contact us within 7 days of receiving your order to arrange replacement or refund.
On return - Just indicate the reason for your return, package securely (please remember to include copies of the packing slip and receipt with your return), and post in original condition (i.e. unused) to Healing and Dealing, 2912 Taihape Road, RD9 Hastings 4179.
However, we will only refund the return postage if the product is faulty.
Sales items cannot be refunded or exchanged for other products.
If you have any queries regarding our returns policy please contact us at firstname.lastname@example.org
We offer standard New Zealand Post shipping throughout New Zealand. We charge a flat fee of $7.00 nationwide for postage and packaging.
We will send you an email notifying you when your order has been shipped.
We aim to process your order within 3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day.
Please allow 3 - 4 days for delivery - we are a rural business so please be patient.
If you have not received your order within 7 days of shipment notification please contact us.